Privacy Policy for flora.am

Last updated: June 2, 2026

This Privacy Policy explains how flora.am collects, uses, stores, and protects personal information when you use our website or mobile application.

By using flora.am, you agree to this Privacy Policy.

1. Who we are

flora.am is an online flower ordering and delivery service.

Service name: flora.am
Website: flora.am
Address: Yerevan, Bashinjaghyan 171
Phone: 096557557
Email: support@flora.am

2. Guest checkout only

flora.am uses guest checkout only.

Users do not need to create an account to place an order. We do not provide user registration or login in the app.

We collect only the information needed to process and deliver the order.

3. Information we collect

When you place an order, we may collect:

Customer name
Customer phone number
Customer email address, if provided
Delivery address
Recipient name
Recipient phone number
Order details
Delivery date and time
Notes added to the order

We collect this information only to process and deliver your order.

4. Payment information

Payments are processed by our payment provider or bank.

flora.am does not store full card numbers, CVV codes, or banking passwords.

We may store payment-related information such as:

Payment status
Transaction ID
Order amount
Payment confirmation or failure result

This information is used to confirm payment and manage the order.

5. Device and app information

When you use our mobile app, we may collect basic technical information such as:

Device type
Operating system version
App version
Error logs or crash reports
IP address

This information helps us improve app stability, security, and performance.

6. Location information

flora.am does not collect continuous GPS location data.

We use the delivery address, city, or postal information only to check delivery availability and complete the order.

7. How we use information

We use collected information to:

Create and process orders
Deliver flowers and gifts
Contact the customer about the order
Contact the recipient before delivery, if needed
Confirm payment status
Provide customer support
Improve our website and mobile app
Prevent fraud and misuse
Meet legal, tax, and accounting requirements
8. Sharing information

We do not sell personal information.

We may share necessary information only with:

Flower shops or delivery partners, to prepare and deliver the order
Payment providers or banks, to process payments
Hosting, technical, analytics, or app service providers
Legal or government authorities, only when required by law

Only the information needed to provide the service is shared.

9. Data security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet or mobile app service can be guaranteed to be 100% secure.

10. Data retention

We keep personal information only as long as needed for:

Order processing
Customer support
Legal, accounting, and tax requirements
Fraud prevention
Business records

After that, data is deleted or anonymized where possible.

11. Data deletion requests

Because flora.am uses guest checkout only, there is no user account to delete.

However, you may request deletion of your personal information by contacting us:

Email: support@flora.am
Phone: 096557557

Please include your name, phone number, and order number if available.

We may keep some information if required by law, payment records, tax rules, fraud prevention, or dispute resolution.

12. Children’s privacy

flora.am is not directed to children.

We do not knowingly collect personal information from children without permission from a parent or legal guardian.

If you believe a child has provided personal information, please contact us and we will delete it where required.

13. Third-party services

flora.am may use third-party services for:

Payment processing
Hosting
Analytics
Crash reporting
Maps or delivery calculation

These services may process data according to their own privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date on this page.

15. Contact us

For privacy questions or data deletion requests, contact us:

flora.am
Address: Yerevan, Bashinjaghyan 171
Phone: 096557557
Email: support@flora.am